These are the questions we are asked most often. If yours is not answered here, email or call us and we will help. You can also read our full delivery information, returns and refunds policy and terms and conditions.

Ordering

How do I place an order?

Add what you want to your basket and complete the checkout on our website. We email you a confirmation with your order number, and a second email when your order has been dispatched.

Can I change or cancel my order?

Contact us as quickly as you can, because we dispatch orders within 1 to 2 business days. If your order has not left us, we can amend or cancel it.

If it has already gone, you still have the statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: 14 days from the day you receive the goods to tell us you are cancelling, and a further 14 days to send them back. Our 30-day returns promise sits on top of that right and does not replace or limit it.

Do you price match?

We do not run a price match scheme. We price every appliance as keenly as we can and delivery is always free, so the price on the product page is the price you pay.

Delivery

Is delivery really free?

Yes. Delivery is free on every order to a UK address, with no minimum spend and no delivery charge ever. There is nothing to add at checkout and no surprise handling fee.

How long will my order take?

Orders are dispatched within 1 to 2 business days. Royal Mail then delivers within 3 to 5 business days after dispatch.

Do you ship outside the UK?

No. We deliver within the United Kingdom only and we do not ship outside the UK.

Can I track my order?

We email you when your order leaves us, and where the Royal Mail service used carries tracking, that email includes the tracking number. If you have not had a dispatch email when you expected one, send us your order number and we will tell you where your parcel is.

Returns & Refunds

How do I return something?

Email shop@appliancediscounts.co.uk with your order number and tell us what you are sending back. We reply with the return address and arrange your return postage.

Who pays the return postage?

We do. Return postage is free, whether you are returning an item because you changed your mind, because it is faulty, or because you are exercising your statutory right to cancel.

How long do I have to return something?

You have 30 days from delivery to return an item for any reason, and we pay the return postage.

Separately, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you receive the goods to cancel, and a further 14 days to return them. Our 30-day promise is in addition to those legal rights and takes nothing away from them.

How long does a refund take?

We process refunds within 7 days of the return reaching us, back to the payment method you used. Your bank or card provider may take a little longer to show the money in your account.

Products & Warranty

Are your appliances new?

Yes. Everything we sell is new and unused in its manufacturer packaging. We do not sell refurbished, reconditioned or ex-display stock.

Are your appliances UK specification with a UK plug?

Yes. The appliances we sell are intended for the UK mains supply, and where an appliance is supplied with a plug fitted it is a UK three-pin plug. We sell in the UK only, so we do not stock imported or continental-specification models.

Do they come with a manufacturer guarantee?

Where the manufacturer provides a guarantee, it comes with the appliance and the details are in the box. Guarantee terms and length are set by the manufacturer, not by us, and you may need to register the appliance with them.

A manufacturer guarantee is an extra. It sits alongside your rights against us under the Consumer Rights Act 2015 and never reduces them. Read more on our warranty and replacement page.

What if my appliance arrives faulty or develops a fault?

Contact us first, because your contract is for the goods is with us, not the manufacturer. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

If they are not, you have 30 days from delivery to reject them for a full refund. After that you can ask for a repair or a replacement, and if that does not put things right you can claim a price reduction or exercise the final right to reject. These rights are yours against us and are separate from any manufacturer guarantee. Return postage on a faulty item is free.

Are you an authorised dealer for the brands you stock?

We are an independent retailer. We stock brands including Smeg, Ninja, Shark, DeLonghi, KitchenAid, Dyson, Vax, Kenwood, Miele, Bosch and others, and we do not claim to be an official or authorised dealer for any manufacturer. Our retailer statement explains this in full.

Payment

Do your prices include VAT, and can I have a VAT receipt?

Displayed prices are in pounds sterling and include VAT where applicable, as required by the Price Marking Order 2004. The price you see is the price you pay.

Where VAT applies to your order, we provide a VAT receipt. Email us with your order number and we will send one.

Will I be charged anything on top of the price shown?

No. The total at checkout is the price of the goods. Delivery is free, so there is no delivery charge, no minimum spend and no packing or handling fee. Our billing policy sets out how and when we take payment.

About Us

Do you have a showroom?

No. We sell online only and we do not have a showroom or a counter open to the public. The address below is our registered office, so please do not travel there to collect or return goods.

Who are we?

Appliance Discounts is the trading name of APPLIANCE DISCOUNTS LTD, a company registered in England and Wales under company number 17294952. We sell small home appliances, around 314 products across 4 departments and 23 categories. There is more on our about us page and our company information page.

How do you handle my personal data?

APPLIANCE DISCOUNTS LTD is the data controller for the information you give us. Our privacy policy explains the lawful bases we rely on, how long we keep data, your rights under the UK GDPR and the Data Protection Act 2018, and your right to complain to the Information Commissioner’s Office as the supervisory authority.

Still need help?

If your question is not answered above, get in touch and we will answer it properly. You can also use our contact page.

  • Email: shop@appliancediscounts.co.uk
  • Phone: 0113 459 2535 (international +44 113 459 2535)
  • APPLIANCE DISCOUNTS LTD, registered in England and Wales, company number 17294952
  • Registered office: Units 8 and 9 Armley Link Trading Estate, Leeds, LS12 2QN, United Kingdom