We are an online retailer, so email is the quickest way to reach a person here. This page sets out how to contact us, what to include so we can help you first time, and which address to use when you send something back.

How to reach us

You can contact us in either of these ways:

Every message sent to that email address is read by us. There is no ticket queue to navigate and no account to create before you can ask a question.

When you will hear back

We reply to emails within one business day, Monday to Friday. Anything that arrives at the weekend is answered on the next business day.

The phone line is not staffed around the clock, and we would rather tell you that than publish hours we cannot keep. If you call and nobody picks up, send an email instead and you will have a written answer within one business day, which is also easier for both of us to refer back to later.

What to have ready

You will get a faster and more useful answer if your first message includes:

  • Your order number, if you have already ordered
  • The name and delivery postcode on the order
  • The product name or model, if your question is about a specific item
  • A short description of what has happened or what you need
  • Photographs, if an item has arrived damaged or is not working as it should

Which enquiry goes where

Everything comes to the same address. Putting one of these in your subject line simply helps us route it internally.

Your enquiry Put this in the subject line
Where is my order, or changing a delivery address Order status
Cancelling an order, or sending something back Return
An item that is faulty, damaged or not as described Fault
A question about a product before you buy Product question
Press and media Press
Suppliers and trade offers Supplier
Data protection and your personal information Data request

Order status and delivery

We sell to the United Kingdom only and we do not ship outside the UK. Delivery is free on every order, with no minimum spend and no delivery charge at any point. Orders are dispatched within 1 to 2 business days, and Royal Mail delivers within 3 to 5 business days after dispatch.

If your order falls outside that window, email us with your order number and we will chase it. Fuller detail is on our delivery page.

Cancelling, returning and refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a statutory right to cancel an online order within 14 days of the day you receive the goods, and then a further 14 days to send them back to us.

Our own promise of 30-day returns for any reason, with free return postage, sits on top of that statutory right. It never replaces it or cuts it short. Refunds are processed within 7 days of the return reaching us.

You do not need our permission to cancel. You can tell us by any clear statement, and an email is simply the easiest way for both of us to have it in writing. It does help if you email us before you post anything back, so we can confirm the return address and arrange your free return postage. The full process is set out on our returns and refunds page, and payment and refund detail is on our billing policy page.

Faulty, damaged or wrong items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have 30 days from delivery to reject them for a refund. After that you can ask for a repair or replacement, and if that does not put things right you can claim a price reduction or exercise the final right to reject.

These are your legal rights against us as the retailer. They are separate from any guarantee a manufacturer chooses to offer, and they are not a warranty. Tell us what is wrong, send your order number and a photograph or two, and see our replacements page for how we handle it.

Press, supplier and business enquiries

Journalists, suppliers and anyone with a trade or partnership enquiry should use the same email address with the relevant subject line above. Please include who you are, what you are asking for and any deadline you are working to.

Our address, and why you cannot visit

We trade online. The Leeds address below is our registered office, our trading address and the address returns come to. It is not a showroom or a shop floor, and there is nothing there for you to browse or buy in person, so please do not travel to it expecting to shop.

If you want to know more about the company behind the site, see our company information page and our about us page. Common questions are answered on the FAQ page, and the terms and conditions and privacy policy set out the rest, including how we handle your personal data and your right to complain to the Information Commissioner’s Office.

Contact and company details

  • Email: shop@appliancediscounts.co.uk
  • Phone: 0113 459 2535 (international +44 113 459 2535)
  • Trading name: Appliance Discounts
  • Registered company: APPLIANCE DISCOUNTS LTD, registered in England and Wales, company number 17294952
  • Registered office, trading and returns address: Units 8 and 9 Armley Link Trading Estate, Leeds, LS12 2QN, United Kingdom